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Kurs Telephone English Abendkurs

Bildungszentren: abc Bildungszentrum Wien
Methode: Mit Anwesenheitspflicht
Bildungsart: Sprachkurse
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abc Bildungszentrum Wien

Kurs Telephone English Abendkurs - Innere Stadt - Wien

Vorname
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Bundesland
Handy
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Kurs Telephone English Abendkurs - Innere Stadt - Wien Informationen über Kurs Telephone English Abendkurs - Innere Stadt - Wien
Ziele:
This Course will take you through basic Telephone skills such as answering the phone, transferring calls, customer service, dealing with problems, taking and leaving messages, asking for clarification, etc. In addition to course material we will also do some telephone role plays to practice what we learn. The main focus of the course will be for office staff, customer service representatives, administrative assistants and secretaries. Students should be comfortable with basic grammar, verb tenses and sentence formation. Although 'Grammar' will not be the main focus of the course it will be taught along with relevant vocabulary.
Anforderungen:
mindestens Niveau B1
Titel:
abc-internes Zertifikat
Inhalt:
Inhalt:

This Course will take you through basic Telephone skills such as answering the phone, transferring calls, customer service, dealing with problems, taking and leaving messages, asking for clarification, etc. In addition to course material we will also do some telephone role plays to practice what we learn. The main focus of the course will be for office staff, customer service representatives, administrative assistants and secretaries. Students should be comfortable with basic grammar, verb tenses and sentence formation. Although 'Grammar' will not be the main focus of the course it will be taught along with relevant vocabulary.

Kursdauer:

14 Unterrichtseinheiten (à 50 Min)

Hinweis:

Bei geringerer Zahl kann der Kurs nur gegen einen entsprechenden Aufpreis stattfinden.
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