ZieleThis Course will take you through basic Telephone skills such as answering the phone, transferring calls, customer service, dealing with problems, taking and leaving messages, asking for clarification, etc. In addition to course material we will also do some telephone role plays to practice what we learn. The main focus of the course will be for office staff, customer service representatives, administrative assistants and secretaries. Students should be comfortable with basic grammar, verb tenses and sentence formation. Although 'Grammar' will not be the main focus of the course it will be taught along with relevant vocabulary.
Anforderungenmindestens Niveau B1
Titelabc-internes Zertifikat
InhaltInhalt:
This Course will take you through basic Telephone skills such as answering the phone, transferring calls, customer service, dealing with problems, taking and leaving messages, asking for clarification, etc. In addition to course material we will also do some telephone role plays to practice what we learn. The main focus of the course will be for office staff, customer service representatives, administrative assistants and secretaries. Students should be comfortable with basic grammar, verb tenses and sentence formation. Although 'Grammar' will not be the main focus of the course it will be taught along with relevant vocabulary.
Kursdauer:
14 Unterrichtseinheiten (à 50 Min)
Hinweis:
Der Kurs findet nur statt, wenn sich mindestens 4 Personen anmelden. Wir bitten daher um Ihre verbindliche Anmeldung bis ca. 1 Woche vor Kursbeginn und eine Anzahlung von EUR 50,-. Sollte der Kurs nicht zustandekommen, erhalten Sie die Anzahlung selbstverständlich in voller Höhe zurück.
Bei geringerer Zahl kann der Kurs nur gegen einen entsprechenden Aufpreis stattfinden.