Kurs 16467 - e-Business Part 1: Facing the e-Business Challenge

Informationen über Kurs 16467 - e-Business Part 1: Facing the e-Business Challenge - Mit Anwesenheitspflicht - Innere Stadt - Wien

• Ziele
  - Identify types of e-Business. - Identify e-Business technologies. - Identify the phases of e-Business. - Identify major trends in e-Business. - Identify the benefits of speed of service. - Identify ways in which e-Business empowers the customer. - Identify issues to consider when creating innovative e-Business designs. - Identify issues to consider before creating an e-Business design. - Identify strategies that can be employed to promote service excellence. - Identify methods that can be used when planning for e-Business. - Identify essential team members for an effective e-Business design team. - Identify the guidelines for formulating an e-Business strategy.
• Anforderungen
  The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers, etc.).
• Titel
  Kurs 16467 - e-Business Part 1: Facing the e-Business Challenge
• Inhalt
  Course Description
  
  The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business.
  
  Deployment Options
  
  Self-Study
  
  Objectives
  
  Unit 1: e-Business Fundamentals 1 hour
  
  - Identify types of e-Business.
  - Identify e-business technologies.
  - Identify the phases of e-Business.
  - Identify traditional models of e-Business.
  - Identify the features of new models of e-Business.
  - Identify ways in which e-Business impacts on business.
  - Identify the advantages of e-Business.
  - Identify the limitations of e-Business.
  - Identify the dimensions of e-Business.
  - Identify the benefits to a company of Electronic Software Distribution (ESD).
  - Identify the benefits of Internet training.
  
  Unit 2: e-Business Trends 2 hours
  
  - Identify major trends in e-Business.
  - Identify the benefits of speed of service.
  - Identify ways in which e-Business empowers the customer.
  - Identify ways in which integrated solutions benefit the customer.
  - Identify the features of customization and integration.
  - Identify ways of improving customer service.
  - Identify ways of improving e-Business fulfillment.
  - Identify the advantages of business process outsourcing (BPO).
  - Identify the benefits of process visibility.
  - Identify incentives used to retain employees.
  - Identify the issues involved in integrating enterprise applications.
  - Identify the benefits of multimedia integration.
  - Identify the benefits of multichannel integration.
  - Identify the functions of middleware in enabling integration in e-Business.
  
  Unit 3: Evaluating an e-Business Strategy 2 hours
  
  - Identify issues to consider when creating innovative e-Business designs.
  - Identify issues to consider before creating an e-Business design.
  - Identify strategies that can be employed to promote service excellence.
  - Identify the benefits to AB Corp. Bank of implementing customer relationship management (CRM).
  - Identify strategies that can be employed to promote operational excellence.
  - Identify ways in which its customer-based extranet has benefited IBG Inc.
  - Identify strategies that can be employed to promote innovation excellence.
  - Identify ways in which innovation has benefited One Stop IT Shop.
  - Identify the guidelines for designing an effective e-Business.
  
  Unit 4: e-Business Design 2 hours
  
  - Identify methods that can be used when planning for e-Business.
  - Identify essential team members for an effective e-Business design team.
  - Identify the guidelines for formulating an e-Business strategy.
  - Identify the guidelines for knowledge building.
  - Identify the benefits of understanding your customer.
  - Identify techniques for retaining customers.
  - Identify the main reasons for tracking e-Business trends.
  - Identify the benefits of improving supply chain management.
  - Select ways of identifying your competitors.
  - Identify the features of the areas that should be assessed when evaluating e-Business capabilities.
  - Identify the factors that effect the selection of an e-Business design.
  - Identify dimensions of differentiation.
  - Identify issues that PennyInvestments has to consider when implementing an e-Business design strategy.
  
  Course Access
  
  Each student has access to the course for a period of 6 months from the day of enrollment in the course.

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