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Kurs 16467 - e-Business Part 1: Facing the e-Business Challenge

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Informationen über Kurs 16467 - e-Business Part 1: Facing the e-Business Challenge - Mit Anwesenheitspflicht - Innere Stadt - Wien

  • Ziele
    - Identify types of e-Business. - Identify e-Business technologies. - Identify the phases of e-Business. - Identify major trends in e-Business. - Identify the benefits of speed of service. - Identify ways in which e-Business empowers the customer. - Identify issues to consider when creating innovative e-Business designs. - Identify issues to consider before creating an e-Business design. - Identify strategies that can be employed to promote service excellence. - Identify methods that can be used when planning for e-Business. - Identify essential team members for an effective e-Business design team. - Identify the guidelines for formulating an e-Business strategy.
  • Anforderungen
    The target audience is those individuals tasked with planning/implementing e-Business strategies within an organization (primarily technical and business managers, as opposed to programmers, network engineers, etc.).
  • Titel
    Kurs 16467 - e-Business Part 1: Facing the e-Business Challenge
  • Inhalt
    Course Description

    The first course in the e-Business curriculum focuses on the history, trends, and opportunities around the movement towards e-Business. It compares and contrasts e-Commerce and e-Business.

    Deployment Options

    Self-Study

    Objectives

    Unit 1: e-Business Fundamentals 1 hour

    - Identify types of e-Business.
    - Identify e-business technologies.
    - Identify the phases of e-Business.
    - Identify traditional models of e-Business.
    - Identify the features of new models of e-Business.
    - Identify ways in which e-Business impacts on business.
    - Identify the advantages of e-Business.
    - Identify the limitations of e-Business.
    - Identify the dimensions of e-Business.
    - Identify the benefits to a company of Electronic Software Distribution (ESD).
    - Identify the benefits of Internet training.

    Unit 2: e-Business Trends 2 hours

    - Identify major trends in e-Business.
    - Identify the benefits of speed of service.
    - Identify ways in which e-Business empowers the customer.
    - Identify ways in which integrated solutions benefit the customer.
    - Identify the features of customization and integration.
    - Identify ways of improving customer service.
    - Identify ways of improving e-Business fulfillment.
    - Identify the advantages of business process outsourcing (BPO).
    - Identify the benefits of process visibility.
    - Identify incentives used to retain employees.
    - Identify the issues involved in integrating enterprise applications.
    - Identify the benefits of multimedia integration.
    - Identify the benefits of multichannel integration.
    - Identify the functions of middleware in enabling integration in e-Business.

    Unit 3: Evaluating an e-Business Strategy 2 hours

    - Identify issues to consider when creating innovative e-Business designs.
    - Identify issues to consider before creating an e-Business design.
    - Identify strategies that can be employed to promote service excellence.
    - Identify the benefits to AB Corp. Bank of implementing customer relationship management (CRM).
    - Identify strategies that can be employed to promote operational excellence.
    - Identify ways in which its customer-based extranet has benefited IBG Inc.
    - Identify strategies that can be employed to promote innovation excellence.
    - Identify ways in which innovation has benefited One Stop IT Shop.
    - Identify the guidelines for designing an effective e-Business.

    Unit 4: e-Business Design 2 hours

    - Identify methods that can be used when planning for e-Business.
    - Identify essential team members for an effective e-Business design team.
    - Identify the guidelines for formulating an e-Business strategy.
    - Identify the guidelines for knowledge building.
    - Identify the benefits of understanding your customer.
    - Identify techniques for retaining customers.
    - Identify the main reasons for tracking e-Business trends.
    - Identify the benefits of improving supply chain management.
    - Select ways of identifying your competitors.
    - Identify the features of the areas that should be assessed when evaluating e-Business capabilities.
    - Identify the factors that effect the selection of an e-Business design.
    - Identify dimensions of differentiation.
    - Identify issues that PennyInvestments has to consider when implementing an e-Business design strategy.

    Course Access

    Each student has access to the course for a period of 6 months from the day of enrollment in the course.

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